Wildlife Services
0333 9000 927
(UK National Rate)
"Amazing to deal with....may be slightly more expensive than amazon...but the after care and the level of support amazon couldnt beat it"
Refunds, Cancellations, Privacy, etc.

Cheryl and I pride ourselves on supplying the quality products and service that we'd want for ourselves and serving you with a smile and some humour. We also accept that sometimes things don't go to plan and you may need to cancel your order and/or ask for a refund. It's also important that you understand our privacy policy.

Cancellation of your order

If you need to cancel your order before it has been dispatched, all you need to do is give us a call on 0333 9000 927 and we'll stop your order and arrange a refund.

After dispatch, you will have to return the item to us, or our designated return address, but you will first need to email us and await instructions. If we have authorised a return, as soon as the returned item has been received and checked, a refund will be made if the item is in 'as new' and re-saleable condition.

The cost of returning items will be covered by you, unless we have agreed otherwise.


All refunds will be made via the channel you have used for payment.

If you have paid via our website, your refund will be made via our payment provider to your payment account. If you have paid for your order via bank transfer, we will make your refund via the same route.

If we have given you a quotation for multiple items, we may have to make adjustments to the price for individual items if you decide you don't want some of them, as these quotations are specific to the type and quantity of the items.

If you would like a refund, you must email us with the details as soon as possible after your payment has been made. We offer a 60 day 100% Satisfaction Guarantee, provided items are returned in 'as new' condition, to enable us to re-sell them.

There can be no refunds made for deposits for our Poland trips as we have to book the accommodation.

Privacy Policy

We keep a record of your details in our sales sheet and in our customer database. Your details are also held by our payment providers when you make payment via our website.

We don't have access to your credit/debit card details if you order via the website.

We never share your details with anyone other than suppliers who send items direct to you and we will never sell or share your details with anyone not connected with our business.

We use cookies and other tracking software to serve you with adverts for stuff you may be interested in, just like Amazon does, and to help us provide you with a better service.

When you purchase a product from our website, you will be sent a short series of emails relating to the item(s) ordered, but will not be added to our main mailing list unless you request it. To receive our regular 'Cottage News' emails, you can opt-in here.

To read our full privacy policy in all its nauseating detail, click the link at the bottom of this section.

Free Extra Year's Warranty on Bat Detectors

All bat detectors sold via our website are covered by the manufacturers' warranties and then on expiry of the manufacturers' warranties we give you a free extra year's warranty, which covers exactly the same things for an additional year. Note that bat detector warranties generally don't cover the microphones. Details of warranties are given on the bat detector web pages.

Bat detectors supplied at a discounted price may not include our free extra year's warranty.

Free Bat Calls Book with Selected Bat Detectors

We offer a free bat calls book or voucher worth £30 with selected bat detectors when ordered via our website. The books offered are British Bat Calls by Jon Russ, Social Calls of the Bats of Britain & Ireland by Neil Middleton et al, and Bats of Britain and Europe by Christian Dietz and Andreas Kiefer. Alternatively, you may claim a voucher worth £30 for use with your next purchase.

The free bat calls book or voucher may not be available if we've given you a special discounted price.

The bat detectors that include the free bat calls book or voucher are:

Elekon: Batlogger A+; Batlogger C; Batlogger M; Batlogger WE

Pettersson: D240X; D500X; D1000X

Titley: Anabat Swift; Anabat Walkabout

Wildlife Acoustics: SM3BAT; SM4BAT FS

Lifetime Backup & Support on Trail Cameras

This is not a guarantee or warranty, simply a statement that we will always do our utmost to assist you if you ever have any problems with your trail cameras. If they're outside the manufacturers' warranties, we cannot give you a free repair or refund, but we will help you to get your camera repaired if it is a cost-effective solution and possible.

General Stuff

We're not just a shop and we won't stop thinking about you as soon as it gets to 5pm, unlike other suppliers. We live and breathe this stuff and our aim is to give you the quality products and first class service we'd want for ourselves.

By purchasing from us, you know you're covered by our 60 day 100% Satisfaction Guarantee on all products as well as a free extra year's warranty on bat detectors and lifetime backup & support on trail cameras.

If you have questions, you can just call us on 0333 9000 927 and we'll help you choose the product or service that's best for YOU.

It's our job to make sure that you're looked after, so either click here to contact us and tell us what you need so we can do the hard work for you, or click on the links or use the search bar below if that's easier for you.

Warm Regards,

Martin & Cheryl.

Ecological Facilitator & Aussie Sheila

aka Dingbat & Wombat

Whatever you need on a wildlife and nature theme, we can probably help you, so just use the links or the search bar below to find what you're looking for.
Call us for impartial advice, or just for a chat, on 0333 9000 927
Calls to 03 numbers cost no more than calls to 01 and 02 numbers, even from mobiles
© Wildlife & Countryside Services ~ All rights reserved
Protected Species Surveys ~ Habitat Creation & Management ~ Ecological Enhancement
Wildlife & Countryside Services, Pentre Lane, Rhuddlan, LL18 6LA
0333 9000 927